Get all-in-one Chrome Extension

  • 50 indicators at a glace
  • FBA Calculator
  • ROI, Margin etc.
Start free trial

What to Do When Your Amazon Package Goes Missing

October 20th, 2023

In the world of online shopping, Amazon reigns supreme. With a vast array of products and lightning-fast delivery, it’s the go-to platform for many. However, there may come a time when your eagerly awaited Amazon package vanishes into thin air. Don’t worry; you’re not alone in this situation. In this comprehensive guide, we’ll explore the steps to take when your Amazon package goes missing, ensuring you can shop with peace of mind.

Why Do Amazon Packages Go Missing?

Before diving into the solutions, it’s essential to understand why Amazon packages sometimes disappear. Several factors contribute to this, including:

  1. Delivery Errors: Mistakes can happen during the delivery process, leading to packages ending up at the wrong address.
  2. Theft: Porch pirates are a real concern. Opportunistic thieves may snatch your package from your doorstep.
  3. Misplaced Packages: Sometimes, packages are left in obscure places, making it appear as if they’ve gone missing.

What to Do When Your Amazon Package Is Missing

1. Check Your Shipment Details

The first step is to verify your order’s status. You can do this by:

  • Logging into your Amazon account
  • Going to ‘Your Orders’
  • Confirming the status of your missing package

2. Contact Amazon Customer Support

If your package has been marked as delivered but you haven’t received it, it’s time to reach out to Amazon’s customer support. They can investigate the matter and provide assistance.

3. Check with Neighbors

Sometimes, the package could have been mistakenly delivered to a neighbor’s address. It’s always a good idea to ask around and check with them.

4. Check Surveillance Cameras

If you suspect theft, review any security camera footage you may have. This can help identify if someone took your package.

5. File a Police Report

In cases of theft, it’s crucial to report the incident to your local law enforcement. This can help in the recovery of your package and deter future thefts.

6. Review Amazon’s A-to-Z Guarantee

Amazon offers an A-to-Z Guarantee for its customers. This protection covers you in case of missing packages, ensuring you either get your item or a refund.

7. Leave Feedback and Review

Leaving feedback and a review about your missing package experience can help other shoppers and may prompt Amazon to take actions to prevent future incidents.

Frequently Asked Questions (FAQs)

Q1: How long should I wait before reporting a missing package?

A1: It’s advisable to wait 48 hours after the expected delivery date before contacting Amazon or taking further action.

Q2: Will Amazon replace a missing package?

A2: Amazon’s A-to-Z Guarantee ensures that you’ll either receive your item or get a refund if your package goes missing.

Q3: How can I prevent future package theft?

A3: Consider using Amazon lockers, requiring a signature for delivery, or installing security cameras to deter thieves.


Losing an Amazon package can be frustrating, but there are steps you can take to resolve the issue and protect your orders. By following the guidelines provided in this post, you’ll increase your chances of finding your missing package or getting a refund through Amazon’s A-to-Z Guarantee. Remember, Amazon is committed to ensuring a smooth shopping experience for its customers, and they’re there to help when things go wrong.